Experienced and highly motivated Branch Manager with over 10 years of progressive experience in the beauty and wellness industry. Proficient in overseeing day-to-day salon operations, handling team performance, managing retail targets, preparing detailed reports, and delivering exceptional client service. Adapt at working under pressure with strong communication, leadership, and organizational skills.
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**Experience**
**Admin Manager**
Omorfia Group/TJB
2018 - Present
- Successfully manage operations of two high-end salon branches, ensuring seamless coordination across teams, schedules, and services.
- Achieve and surpass monthly revenue targets consistently through effective planning, strong team motivation, and strategic customer service approaches.
- Conduct monthly business review meetings with the management team, presenting KPIs, action plans, and growth strategies.
- Expert in generating and analyzing a variety of performance reports including:
- Monthly P&L summaries
- Retail sales vs. target
- ATV (Average Ticket Value)
- Service category breakdowns
- Client retention and rebooking trends
- Daily/weekly revenue performance
**Manager / Admin**
Lqlita Ladies Salon
2010 - 2018
- Led daily operations of a high-end salon ensuring seamless client experience
- Tracked and reported sales KPIs including ATV, conversion rates, and retail performance
- Managed a team of hairstylists, therapists, and front desk staff
- Trained new hires and conducted monthly team meetings and evaluations
- Maintained inventory, handled supplier coordination, and oversaw expense control
I have several years of experience in the beauty industry, where I worked my way up to manegerial position.In that position, i was responsible for client relations,team scheduling and ensuring a high standard of customer service.Successfully manage operations of two high-end salon branches, ensuring seamless coordination across teams, schedules, and services.
