2023-2024 Izil Beauty Receptionist / sales agent As receptionist and sales agent, my role involves a combination between costumer service, and sales support. I am the first point of contact for visitors, answering phone, greeting guests, manage appointments, and ensure the reception area is organised and welcoming. On the sales side, i assist in promoting products, managing customer inquiries, and upselling services to meet sales targets. My job requires excellent communication skills, attention to details, and ability to balance multiple tasks while maintaining a positive and professional attitude 2022-2023 Armani Hotel EMMAR Hostess As a Hostess, my primary responsibility is to create a welcoming and positive first impression for guests as they arrive at the establishment. I greet and seat guests, manage reservations, and ensure the dining area is organized and prepared for service. I coordinate with servers and kitchen staff to ensure timely seating and smooth flow during busy periods. Additionally, I handle guest inquiries, address special requests, and manage waitlists, all while maintaining a friendly and professional demeanor. My role requires strong interpersonal skills, attention to detail, and the ability to stay organized and calm in a fast-paced environment. 2020-2022 Iris Doha- The Ritz-Carlton Hostess/phone operator My role combines guest service and communication responsibilities. As a phone operator i manage incoming calls, provide information about the lounge's menu, hours and events. In both aspects of my role, I rely on strong multitasking skills, excellent communication, and a customer-first attitude to provide an enjoyable experience for guests.
