Responsible for interviewing and hiring new staff members. Monitored all services and ensured compliance to all health and safety codes. Assisted in salary management, cash flow. Greeted all guests and provided daily orientation tour of the spa facilities and services. Designed marketing materials (manuals, website, and brochures) and use communication channels to effectively and efficiently communicate towards a target audience. Managed and balanced inventory, supply orders and schedule demand. Maintained sales and inventory records. Deliver excellent customer service, at all times, ensuring guests’ comfort and safety. Deal with all enquires in a professional and courteous manner, in person, on the telephone or via e-mail. Assist in keeping the Spa clean and tidy, at all times. Deal with customer complaints in a professional manner. Manage and maintain the administration of all bookings, cancellations and no-shows, in line with company policy. Complete all daily administration tasks as required. Be involved and contribute at team meetings. Carry out instructions given by the management team and head office Job Description. Always adhere to all company policies and procedures and licensing laws.