• Senior Receptionist
Beauty Cosmetics, Dubai Mall (Sep 2020 – Present)

• Managing reception area and coordinating all front desk activities
• Welcoming clients and ensuring a warm, professional experience
• Handling calls, emails, and appointment confirmations
• Preparing daily & monthly reports (sales, expenses, petty cash, stock)
• Handling guest complaints professionally
• Supervising support staff and managing team productivity
• Acting as supervisor when needed, guiding team and resolving issues
• Creating a positive and efficient working environment

• Assistant / Receptionist
Say Hair Salon, Five Palm Jumeirah, Dubai (Nov 2017 – May 2020)

• Client reception and appointment management
• Customer service and communication
• Assisting stylists and maintaining salon standards

• Receptionist / Assistant Manager
Granadian Cafe, Philippines (Nov 2016 – Aug 2017)

• Managing operations, staff coordination, and customer satisfaction
• Handling complaints and ensuring service quality
• Monitoring inventory and reports

• Admin Assistant / Data Encoder
Bizpro Data Solution Inc., Philippines (Jul 2015 – Sep 2016)

• Data entry, reporting, and administrative support