• Senior Receptionist
Beauty Cosmetics, Dubai Mall (Sep 2020 – Present)
- Managing reception area and coordinating all front desk activities
- Welcoming clients and ensuring a warm, professional experience
- Handling calls, emails, and appointment confirmations
- Preparing daily & monthly reports (sales, expenses, petty cash, stock)
- Handling guest complaints professionally
- Supervising support staff and managing team productivity
- Acting as supervisor when needed, guiding team and resolving issues
- Creating a positive and efficient working environment
• Assistant / Receptionist
Say Hair Salon, Five Palm Jumeirah, Dubai (Nov 2017 – May 2020)
- Client reception and appointment management
- Customer service and communication
- Assisting stylists and maintaining salon standards
• Receptionist / Assistant Manager
Granadian Cafe, Philippines (Nov 2016 – Aug 2017)
- Managing operations, staff coordination, and customer satisfaction
- Handling complaints and ensuring service quality
- Monitoring inventory and reports
• Admin Assistant / Data Encoder
Bizpro Data Solution Inc., Philippines (Jul 2015 – Sep 2016)
- Data entry, reporting, and administrative support
