• Customer Service Representative
Hamad International Airport, Doha, Qatar (Dec 2018 – May 2021)

• Managed reception calls, bookings, enquiries, and complaints
• Handled reservations, modifications, and cancellations
• Processed payments using POS systems
• Trained new staff on front desk operations and service standards
• Monitored inventory and ordered front desk supplies
• Prepared daily reports (occupancy, revenue, guest feedback)
• Upsold spa services and amenities to increase revenue
• Assisted passengers with check-in, ticketing, and baggage handling
• Acted as first point of contact for customer issues and resolved efficiently
• Handled inbound calls and maintained high customer satisfaction
• Collaborated with team to ensure consistent airport service