• Customer Service Representative
Hamad International Airport, Doha, Qatar (Dec 2018 – May 2021)
- Managed reception calls, bookings, enquiries, and complaints
- Handled reservations, modifications, and cancellations
- Processed payments using POS systems
- Trained new staff on front desk operations and service standards
- Monitored inventory and ordered front desk supplies
- Prepared daily reports (occupancy, revenue, guest feedback)
- Upsold spa services and amenities to increase revenue
- Assisted passengers with check-in, ticketing, and baggage handling
- Acted as first point of contact for customer issues and resolved efficiently
- Handled inbound calls and maintained high customer satisfaction
- Collaborated with team to ensure consistent airport service
