Receptionist
Position
Receptionist
Tech ID
2772676858
Age
26
Salary
4500
AED
Years of experience
7
Years
Marital Status
Single
English Fluency
Fluent
Ethnicity
Kenya
Current Location
Portfolio
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Experience
CUSTOMER SERVICE REPRESENTATIVE, 12/2018 - 05/2021 Hamad International Airport, Doha, Qatar - Managed reception phone calls, dealing with matters including bookings, enquiries and complaints. - Handled reservation bookings, modifications, and cancellations with attention to detail. - Took payments using card readers and POS machines. - Trained new staff on front desk operations, customer service, and company policies. - Monitored inventory of front desk supplies and placed orders to ensure availability. - Compiled daily reports on occupancy, revenue, and guest feedback for management review. - Up sold the Spa amenities and services to enhance guest stays, and maximize revenue. --- - Promptly greeted and assisted guests, tailoring airport service to suit personalized requirements. - Dealt with all inquiries professionally and courteously, in person, on the phone, or via email. - Assisted passengers with check-in, issued tickets, provided flight information, and checked baggage. - Acted as the first point of contact for customer issues and queries, resolving ticket-related travel problems effectively and efficiently. - Collaborated well with other customer agents to deliver consistent service across the airport. - Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
Education
International HSE Council LLC, Dubai United Arab Emirates Diploma of Higher Education: Environmental, Health and Safety
Duties & Skills
- Front office operations - Bookings and reservations - Hospitality services - Opera PMS - Administrative skills - Inbound and outbound calls - VIP customer engagement - Clients relations - Sales techniques - CRM management
