June 2022- September 2024 Allure Beauty Lounge | Sky Gardens Building, DIFC, Dubai, United Arab Emirates Receptionist / Admin Assistant - Managed daily bookings, appointment schedules, and maintained updated records. - Provided admin support to staff, handling calls, emails, transactions, and customer follow-ups. - Coordinated with management on staff schedules and monitored office inventory. - Assisted with recruitment tasks and maintained employee documentation. - Involved in basic marketing tasks and client communications for service promotions. November 2021- March 2022 Makambara/Muyombo Restaurant | Angola Pavillion, EXPO2020, Dubai, UAE Supervisor - Recruited, trained, supervised staff, and conducted quality checks ensuring compliance with company, health and safety standards. - Supported HR tasks by monitoring attendance and maintaining shift rosters. - Taking responsibility for the cash float and cashing up at the end of the shift. - Managed stock, handled ordering, and tracked inventory against daily usage. September 2016- November 2021 Dubai International Hotel | Concourse D-Lounges, Dubai Airports, Dubai, UAE Guest Services Supervisor / Lounge Team Leader - Supervised staff shifts, managed team responsibilities, and ensured seamless lounge operations. - Handled guest complaints, provided conflict resolution, and improved service quality. - Assisted in administrative documentation for team performance and shift planning. - Maintained stock records and submitted requisitions to procurement. January 2015- April 2016 Army Navy Burger, Inc. | Boracay Island, Aklan, Philippines Shift Manager - Handled employee schedules and shift allocations, ensuring smooth operations. - Maintained staff records, attendance sheets, and coordinated with HR for payroll submissions. - Oversaw inventory tracking and coordinated supply orders to avoid shortages. - Addressed customer concerns and escalated administrative issues to higher management.
