• Greeted clients and directed them to the appropriate beauty station.

• Booked, confirmed, managed appointments using phone & WhatsApp.

• Processed payments and issued receipts for cash/card transactions.

• Maintained a tidy reception and waiting area for all salon clients.

• Answered client inquiries regarding services, prices, and promotions.

• Updated and managed client records & appointment contact details.

• Promoted & cross-sold salon services, products, and special offers.

• Welcomed walk-in clients scheduling appointments as available.

• Monitored inventory & reordered products based on requirements.

• Prepared daily reports & ensured compliance with salon procedures.

Customer Service, Sales and Upselling, Communication Skills, Negotiation Skills, Problem-Solving, Time Management, Product Knowledge (Travel & Tourism), Booking And Reservation Systems, Relationship Building, Attention To Detail, Adaptability and Flexibility, Complaint Resolution.