Oversees daily salon operations, ensures excellent customer service, enforces cleanliness and safety standards, builds strong client relationships, manages front desk operations including client reception, multi-channel bookings, billing, payments, handles mail and inventory, monitors attendance and leave, delivers great customer service, suggests related products, keeps shelves stocked and tidy, assists with sales admin tasks. Strong customer service skills, fluent in English (written & spoken), skilled in presentations and reporting, logical problem-solving approach, builds strong work relationships, proficient in MS Office and networking, works well solo or in teams, performs under pressure, can multitask and prioritize, socially and culturally adaptable, engages well with diverse clients, customer service and communication, problem-solving and flexibility, teamwork and interpersonal skills, tech-savvy and presentation skills.
