Manager
2773139344
1
6000
Fluent
Ras Al-Khaimah
Morocco
Text Link24
Married
Bedashing Beauty Lounge 2024-2025
RECEPTIONIST & SALES
- Delivered premium customer service by welcoming clients, managing appointments, and ensuring a high-quality salon experience.
Promoted and sold salon products and services, consistently working toward and achieving monthly sales targets.
Managed store inventory: tracked stock levels, monitored product usage, placed replenishment orders, and ensured proper storage.
Managed daily operations and ensured timely preparation of precise sales and performance reports for management. Resolved client concerns with professionalism, fostering loyalty and repeat business.
Maintained a clean, organized, and welcoming lounge environment in line with brand standards.
RAS AL KHAIMAH HOTEL 2022-2024
RECEPTIONIST FRONT DESK
- Greet and assist guests, ensuring a seamless check-in and check-out experience.
Manage reservations and bookings with accuracy and attention to detail.
Promote and sell hotel packages, consistently working toward achieving sales targets.
Provide professional and timely information to guests in person, by phone, and via email.
Handle guest inquiries and resolve concerns proactively to maintain high satisfaction levels.
Perform front desk administrative duties while ensuring records are organized and up to date.
NORA'S PASTRY 2021-2022
Cashier
- Accurately processed cash, credit, and check transactions while maintaining excellent customer service.
Scanned and recorded purchases, ensuring efficiency and attention to detail during checkout.
Balanced and reconciled cash drawers at the beginning and end of each shift with consistent accuracy.
Maintained a professional and friendly approach to enhance the customer experience and encourage repeat business.
Rimo Home 2019-2020
Sales Associate
- Assisted customers in selecting furniture pieces that matched their style, needs, and budget.
Demonstrated product features, materials, and functionality to enhance customer understanding and confidence.
Recommended complementary items to maximize sales and improve the customer experience.
Delivered personalized service, contributing to customer satisfaction and repeat business.
BACHELOR'S DEGREE IN LITERATURE AND HUMANITIES
MOHAMMED V HIGH SCHOOL 2018-2019
ENGLISH DEPARTMENT
IBN TOFAIL UNIVERSITY 2019-2020
FIRST AID TRAINING CERTIFICATE
Moroccan Red Crescent 2023-2024
CERTIFICATE IN ENGLISH FOR TOURISM - HOTEL RECEPTION AND FRONT DESK
Alison Education Platform 2022
- MS Office Suite
- Cash Register Operations
- Communication & Teamwork
- Customer Service & Hospitality
- Problem-Solving
- Client Counseling
- Responsibility & Adaptability
- Basic Medical Procedures
- Microsoft Excel
- Collaboration / Teamwork
- Negotiation