Managed and supervised a diverse team, Built and maintained client relations, Planned and executed meetings, Managed branch operations, Identified and reported defective parts, Developed and implemented new procedures, Trained new employees, Performed daily audits, Managed branch budget, Achieved Top Seller of the Month, Addressed client questions and needs, Balanced cash register, Handled customer complaints, Learned and followed store policies, Assisted customers, Answered incoming calls, Updated client's information, Resolved customer complaints, Handled high-volume inquiries, Created a knowledge base, Responded to calls efficiently, Explained solutions, Utilized software and tools, Engaged in active listening