Receptionist
Position
Receptionist
Tech ID
2784327024
Age
30
Salary
4000
AED
Years of experience
5
Years
Marital Status
Single
English Fluency
Intermediate
Ethnicity
Egypt
Current Location
Dubai
Portfolio
View Portfolio
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Experience
Golden sands hotel apartment - Cluster reservation agent - 2024 - until now: Fully understand and effectively use the Opera. Stay updated with market segments, rate plans, and distribution channels to adapt sales techniques accordingly. Manage online and phone reservations. Follow departmental policies, procedures, and service standards at all times. Sonesta St. George hotel in Luxor - Receptionist - 2023 - 2024: Perform all Check-in and Check-Out Tasks. Confirm group reservations and arrange personalized service for VIP Customers and event attendees. Upsell additional facilities and service, when appropriate. Assigning tasks, training, and supervising front office staff. Solving problems, resolving guest complaints, and handling special requests. Luxor University - Public relations - 2022 - 2023: Designed and implemented integrated media plans to enhance the university's image locally and regionally, increasing awareness of academic programs by 90%. Organized several events and seminars that achieved great success and received wide media coverage. Successfully dealt with several media crises, and maintained the university's reputation. Hilton Luxor Resort & Spa - Front office - 2019 - 2022: Supervise, coordinate and provide guest services at the front desk, including reservations, check-in and check-out. Encourage implementation of hotel policies and procedures. Establish and maintain strong business relationships with third parties, such as travel and reservation agencies. Upsell additional facilities and service, when appropriate. Manage online and phone reservations.
Education
Bachelor of arts degree (media department) - ElMinya university - 2012 - 2016
Duties & Skills
- Reservations - Group Bookings - Venue selection, setup and design - TEAMWORK - Time management - Leadership - Effective communication - Critical Thinking - Contract negotiations - Front office system - Answering phone calls - Providing information about services, hours, pricing, and availability - Scheduling and managing appointments - Booking, rescheduling, and canceling appointments through a digital calendar system - Using facial recognition and voice technology to identify returning clients and greet them by name - Providing information: Answering frequently asked questions about treatments, products, and salon policies - Taking messages: Accurately recording and relaying messages to the appropriate staff members - Processing payments: Integrating with payment systems to handle transactions - Managing client records: Updating and accessing client information, such as service history and preferences - Sending reminders: Contacting clients about upcoming appointments - Managing waiting lists: Organizing and notifying clients when openings become available - Promoting services and products: Informing.Opera /QnQDuties: Provide administrative support and customer service, assist clients, schedule appointments, answer phone lines, manage reservations, confirm group reservations, upsell services, assign and supervise front office tasks, solve guest problems, handle special requests, coordinate guest services, encourage hotel policy implementation, maintain business relationships.
