• Medical Receptionist – FEET AID ZAS Group (Sept 2024 – Present)
Greet and assist customers in person and over the phone, professionally support staff, visitors, and customers, manage appointments and coordinate specialist schedules, answer phone calls, maintain inventory and equipment schedules, record services and treatment duration, prepare weekly and monthly reports, maintain confidentiality of staff and customer information, and liaise between specialists and customers with professionalism.
• Receptionist – ALFAJR Trading (Jun 2020 – Jul 2023)
Welcome visitors and clients, answer and transfer phone calls, receive and respond to emails, handle incoming and outgoing mail, maintain visitor records, and support daily front desk operations.
• Customer Service Representative – Vodafone Call Centre & Branch Service (2018 – 2020)
Respond to customer inquiries, communicate with customers through multiple channels, resolve customer complaints, process orders, forms, applications, and requests, and maintain customer interaction records.
