Operations Manager 2024 - Present Elise Cosmetics Trading Co. LLC - Lead daily business operations and business development to drive growth. - Create and implement marketing campaigns (social media, digital content). - Promote new brands and manage their successful market introduction. - Conduct meetings with clients and business partners to build relationships. - Optimize operational workflows and logistics to ensure efficiency.
Spa Operation Manager 2021 – 2024 Embassy of Beauty Dubai LLC - Managed a team of spa professionals, maintaining high service standards. - Oversaw spa services, ensuring quality, safety, and hygiene compliance. - Handled daily operations: inventory, scheduling, maintenance. - Developed digital marketing and social media strategies to increase visibility. - Ensured compliance with all health & safety protocols. - Managed budgets, reporting, and revenue performance.
Reservations & Sales Executive 2019 – 2021 Armada BlueBay Hotel Dubai - Handled reservations with high levels of customer service and professionalism. - Increased revenue through upselling and promoting hotel services. - Maintained accurate records and managed guest inquiries and feedback.
Receptionist & Customer Service 2017 – 2019 Meydan The Polo Residence - Managed front desk operations and customer inquiries. - Provided excellent service to guests and residents.
Food Server & Hostess 2015 – 2017 Chili’s Restaurant - Delivered excellent dining experiences to customers. - Managed seating arrangements and handled guest requests efficiently.
