Head of Patient Coordination Department at Novomed Clinics, Dubai, UAE (Mar 2019 – Dec 2020) - Coordinated surgical scheduling with surgeons, anesthesiologists, and healthcare teams to ensure timely and efficient procedures. - Managed patient journey and experience from pre-admission to discharge. - Led a team of coordinators, providing training and performance coaching. - Conducted compliance audits, quality checks, and process optimization initiatives.
Patient Administrator at Dubai Health Authority, Dubai, UAE (Jul 2012 – Feb 2019) - Administered licensing and credentialing processes for clinics, physicians, nurses, and allied healthcare professionals. - Maintained medical records, insurance claims, and patient databases in compliance with confidentiality standards. - Provided frontline patient support, appointment scheduling, and procedural guidance. - Ensured compliance with healthcare laws, policies, and patient care protocols.
