Naturals Unisex Salon & Bridal Studio – Triprayar, Kerala Manager / Guest Relations Executive (GRE) 2023 – 2025 - Oversaw the front desk team by assigning tasks, monitoring performance, and ensuring compliance with salon policies and procedures. - Managed daily front office operations including client check-in/check-out, appointment scheduling, and reservations. - Developed and executed effective sales and marketing strategies, resulting in a 25% increase in salon revenue. - Maintained accurate and up-to-date salon records including client details, inventory, and employee attendance. - Delivered high-quality customer service, building strong client relationships that led to increased loyalty and repeat business.
IN CEAT Showroom Front desk & Administrative Coordinator 2021 – 2023 - Managed front desk operations, greeting and assisting clients in a professional and friendly manner. - Handled appointment scheduling, confirmations, and follow-ups to ensure smooth daily operations. - Responded to phone calls, emails, and walk-in inquiries, providing accurate information and support. - Maintained organized records, files, and databases for easy access and efficient workflow. - Prepared daily cash reports, processed payments, and managed billing accurately. - Coordinated with internal teams to ensure operational efficiency and client satisfaction. - Monitored office and front desk supplies, placing orders as needed.
